Frequently Asked Questions

Welcome to our Frequently Asked Questions. We're here to ensure your experience with The Sensory Suite is seamless, informed, and positive. If you don't find the answer you're looking for, please don't hesitate to contact our customer care team (link to your contact page).

Orders & Shipping

How can I track my order?
Once your order has been fulfilled and shipped, you will receive a confirmation email with a tracking number and a direct link to monitor your package's journey. You can also track your order anytime by visiting the Track Your Order linked in your original shipment email.

What are your shipping options and times?
We strive to process all orders within 1-2 business days. Shipping times and costs vary depending on your location and the selected service (average 10 business days).

Do you ship discreetly?
Yes, absolutely. Your privacy is our utmost priority. All orders from The Sensory Suite are shipped in plain, unmarked packaging with no indication of the contents inside.

Returns, Refunds & Exchanges

What is your return and refund policy?

For full details, please see our Return & Refund Policy

Product & Safety

What materials are your products made from?
We are committed to your wellness and safety. Our collection is meticulously curated to feature products made from body-safe, high-quality materials such as medical-grade silicone, stainless steel, and ABS plastic. We explicitly avoid porous or potentially irritating materials.

How do I clean my products?
Proper cleaning is essential for hygiene and longevity. Most of our products can be cleaned with warm water and a mild, unscented soap or a dedicated toy cleaner. We recommend cleaning your products before and after each use. Always refer to the specific care instructions included with your product.

Privacy & Security

Is my shopping data and privacy protected?
Completely. We use secure, encrypted technology to protect your personal and payment information. We never share, sell, or rent your data to third parties. Your browsing and purchase history are entirely confidential.

For more information, please read our Privacy Policy.