Terms of service

These Terms of Service ("Terms") govern your use of TheSensorySuite.com (the "Site") and all related services (collectively, the "Services") provided by The Sensory Suite ("we," "us," or "our"). Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

Please read these Terms carefully before using our Services. By accessing or using our Site and Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access the Site or use our Services.

1. Your Account
To use our Services, you must be at least the age of majority in your state or province of residence. You are responsible for providing accurate account information and for all activities that occur under your account. You may not assign or transfer your account to any other person.

2. Our Products
We have made every effort to display our products as accurately as possible. However, the colors and appearance you see will depend on your device's display, and we cannot guarantee it will be completely accurate. All product descriptions and prices are subject to change. We reserve the right to limit sales and discontinue products at our discretion.

3. Placing an Order
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we send you an order confirmation. Please review your order carefully before submitting it.

All purchases are subject to our Happiness & Satisfaction Policy, which you can read [LINK]. Due to the intimate nature of our products, we cannot accept returns for change of mind.

4. Pricing and Payment
Prices are shown in U.S. Dollars and are subject to change. The price charged will be the price stated at the time you place your order. You agree to provide current and accurate payment information. We use a third-party payment processor, and you agree to their terms as well.

5. Shipping
Shipping times are estimates only and are not guaranteed. We are not liable for any delays caused by the shipping carrier, customs, or events beyond our control. Once your order is handed to the carrier, the risk of loss passes to you. Please see our full Shipping Policy for more details.

6. Your Privacy & Data
We respect your privacy. Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

7. Intellectual Property
All content on this Site—including text, images, logos, and designs—is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or modify any content from this Site without our express written permission.

8. User-Generated Content
If you submit any content to us (like product reviews or photos), you grant us a license to use it. You confirm that any content you submit is truthful, does not violate any third-party rights, and complies with these Terms.

9. Prohibited Uses
You agree not to use the Site for any unlawful or prohibited purpose, including to harass, abuse, or harm others, or to interfere with the security or functionality of the Site.

10. Our Liability
To the fullest extent permitted by law, The Sensory Suite shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or any products purchased through them. Our total liability to you for any claim shall not exceed the amount you paid for the product(s) in question.

11. Indemnification
You agree to indemnify and hold harmless The Sensory Suite, Shopify, and our respective officers and agents from any claim or demand due to your breach of these Terms.

12. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page. By continuing to use our Services after changes are posted, you agree to the new Terms.

13. Governing Law
These Terms shall be governed by the laws of the state where The Sensory Suite is headquartered, without regard to its conflict of law provisions.

14. Contact Us
If you have any questions about these Terms, please contact us at:
The Sensory Suite
support@thesensorysuite.com